They give doing business with Hong Kong merchants a bad name
These guys change their name regularly, but it all goes back to a website promising leather goods. I feel foolish. I wanted a Walmart Birkin bag as a present for a friend. Walmart was sold out but these guys appeared in my feed so I clicked on them because they are a Shopify store and they promised a return. What could go wrong? Ha! The bag arrived from Ohio or Michigan or some mail conduit. It was a mess. No box, they just crammed it into plastic and stuck a label on it. So it was bent in a way that promises that regular use won't fix. It's missing all the things that a Walmart Birkin promises (the lock and key, which their photo promises.) There's a stamp that claims to be HERMES, but it's crooked (I don't want the stamp...the POINT is that it's a Walmart version. grrrr.) PLUS that makes it a violation of Shopify's policies -- it's illegal to sell knockoffs. SO: I decide to return it. Yeah, right. Here's the runaround I got for the next 2-3 days. (THEM) Hi, could you please provide some pictures of the products you received? (I send 6) THEM:[3/23/25, 9:09:18 PM] ~15055522388: Hello, what's the problem with the product? The picture and the actual product are the same [3/23/25, 9:13:53 PM] ME: It’s missing the lock and key. I don’t like the stamp on it and I don’t like how it is sewn. [3/23/25, 9:14:46 PM] ME: Why are you not following through on your promise of a return THEM: Hello, there is no key on the product picture of this bag (I send them back their photo and show where the lock and key are in their photo.) Both are in your photo—lock and key. The key is under the rectangle. You did not deliver the lock. But the bag is also poorly made. The stamp on it is crooked. I wish to return it. I have reviewed your return policy. This behavior is unacceptable. You do not state limitations to return and refund. Kindly give me the US address for return. (long wait for morning in China) [3/24/25, 8:55:58 PM] ~15055522388: Hello, if you don't like this bag, you can exchange it for another product and we can give you a $20 coupon. I'm sorry we don't have a return address in the United States. (conveniently not stated in their website that promises returns) [3/24/25, 10:22:33 PM] ME: You sell men’s knockoff shoes. I want to return this bag for a refund [3/24/25, 10:49:47 PM] ~15055522388: Dear customer, if you want a full refund, according to our store's exchange policy, you need to send us the unused goods, and you need to bear the shipping costs and customs duties. After we receive the goods and check that there is no problem, we will refund you the money. But as far as I know, this fee is not small. You can also go to the post office to ask how much this fee is. I think this is very disadvantageous to you. I will ask my superior to give you more compensation, and you can re-choose other products in the store. Would you consider it?