Great Product - Terrible Shipper
This is not going to be your usual type of review. I first ordered a Lift Down cap several months ago. The quality of this product is better than any cap I’ve ever owned. I particularly liked the extra large size, and the way it fit on my head. For this alone I give them 5-Stars for product quality. My cap arrived in a reasonable amount of time, however it was a few days beyond the advertised delivery time. More recently I ordered another cap when I saw a promotion for a new color that I really liked. The order again shipped in a reasonable amount of time, however, using the 3rd Party Shipper “GOFO” my shipment fell into a “Black Hole” and was delayed excessively. I contacted GOFO several times to confirm my address and they said they were holding the package because the address could not be found. I confirmed my address and provided a secondary shipping location, and in both cases, after several more days, their website said the package has been delayed because they could not locate either address. Both addresses have had deliveries made by all the usual carriers regularly. I want to say that Marielle at Lift Down was very apologetic and continued working with me to get my order delivered. After over a month of back and forth with GOFO, Marielle finally sent me a new order using a reputable carrier which arrived in just a few days. If you want a high quality cap, Lift Down is definitely the best. If you want the cap delivered in a reasonable amount of time, you might want to call Marielle directly and request shipping by one of the Big 5 carriers and not GOFO.