We’ll never use them again
Our agent was amazing, photos were great and the sale was relatively quick. When we were passed on to the after sales team there were lots of problems. 1 - Pushing wrong dates into the chain for completion without consulting the CONVEYANCERS first. This caused a homeowner to remove his tenant too early and his house stood empty for 3 months. 2 - Tried to get us to PAY the buyer at the bottom of the chain’s rent because they moved out of their rented property too quickly because they thought the sale was going to happen really quickly. See point 1. 3 - Didn’t really care about the move or the people involved in the chain. All they wanted was the thousands of pounds in fees when the move completed. This became apparent at Christmas when there was an attempt to make the move happen before the new year (to recognise the revenue). Once our agent left - under suspicious circumstances - with no communication from Preston Baker to us, the whole thing just fell apart. Our home move never completed. After 2 years of selling and collapsing chains, we gave up.