Notification of changes to tickets is…
Notification of changes to tickets is negligent. Cost me thousands to find a new ticket at the last minute. They didn't give our information to the airline so airline couldn't contact us and they gave an excuse that there are too many flights for them to keep track of so they can't inform us. Airline called them 2 days before they called me. My flight was cancelled and they informed me 12 hours before scheduled flight. Lied to me about alternatives cost me $2,000 for last minute tickets. They never reimbursed me the $200 from the airline they received. Crooks!!! Not competent!