Great communication, prompt delivery and quality functional products.
I ordered a tripod mount to use with my Black Rapid camera strap. The mount is solid and more importantly it works well with the strap. It is a little heavy but given the value of the equipment using the mount, you want to be sure it won't fail. As a general observation, the Black Rapid camera equipment does not appear to be that well known amongst photography enthusiasts here in Melbourne Australia. Many are still using the brand issued straps, tripod mounts and other basic accessories. In particular, the basic straps pull on the back of the neck. I've had a cross body strap for several years and it has been brilliant. Interestingly, it has been enthusiastically endorsed by everyone i have recommended. Living in Oz and having limited retail options, I have ordered the equipment online. In each instance, Black Rapid has communicated clearly and delivered quickly.