DO NOT ORDER FROM DEBENHAMS!
I truly wish I'd looked at the reviews before purchasing from the well known brand 'Debenhams' - except its not actually them! They are using 3rd party companies to sell their products under the Debenhams name. Ordered item on Friday, delivered on Saturday and then returned on the Sunday. Was impressed with the fast delivery but disappointed in the quality of the shoes. Easy process for returning, so was expecting the same ease with my refund. 3 weeks later, I still haven't received any notice that my return/refund is being processed. I have tried numerous times to email them but they keep bouncing back. You cannot call them and the chat is a BOT. My silver lining was that I'd paid via PayPal. They asked for proof of order/return etc and dealt with my refund immediately. No hassle, just needed evidence, then gave me my money back. It seems that the main issue is when you are returning anything to these scammers, it looks like an easy process, but after reading the hundreds of negative reviews from customers who still haven't received their refunds, proves otherwise. It's disgusting that they are able to legally trade this way..... If, after reading these reviews, you are still thinking of ordering from Debenhams, be absolutely sure you are going to be happy with the product and would be keeping it. Its a total nightmare to return.