You take a risk...
Update: Mr Pets have now solved the below. The product was delivered. Thank you. I have therefore changed my rating to three stars. Firstly, I must state I have previously placed three orders from Mr Pets and they all arrived safely. However, my Mother placed an order a month ago and Mr Pets took the £32 from her account but have never sent the sanitizer nor any confirmation email with any order number details. I have contacted customer services (Sue) many times but simply receive the stock response she posts on this forum. But as yet, still no positive follow up. This is a shocking way to treat a customer especially as she is an 80 year old vulnerable person who is simply trying to buy something to help protect her in these difficult times. As I write, I have also had good experiences, so it seems it is chance how likely you will receive your goods or lose your money - and from the feedback on this site 30% customers have had a bad experience (over a hundred people in a short time - that’s quite impressive)!! So not the best odds ...