Incorrect Product Shipped - No contact since
I ordered a gate arm PRO2002ARMXLS. However, North Shore shipped a different arm, SW2002XL. They are not compatible. After informing them of the issue, the first response from "Jenny" indicated a new arm was on the way with a shipping label to return the old one. 16 days later and 6 requests to support and sales for follow-up and nothing has happened. Jenny's extension and direct line number don't work anymore. Support never answers. Sales never answer. No one replies to emails. Zero.