Don’t fall for their false advertising!
Bought a Luba Mini, delivered last week. Before continuing, I must state that I have attempted many times to make contact via their Europe customer service telephone number (does not exist/connect - either via mobile or UK land line) and have already sent two emails seeking advice regarding the same matter without response. I have 2 lawns, now mapped out and mowed…..partly. I now discover (through trial and error) that the mower simply refuses to accept any more than its “maximum” allowance, and the overriding difference between the 800 & 1500 models is not simply battery size, but a limit that has been knowingly placed on the 800’s programming so literally no more than 800m2 can be cut as a total “per property”. I am utterly astonished at this situation; firstly, their numerous adverts and social media presence are misleading at best but fundamentally untruthful. They seem to be expecting any prospective customer to somehow technically map & measure their lawn(s) with a precision that rivals the mower’s capabilities, before purchase?! In no shape or form on their advertising do you state that the 800 model is limited to 800m2 as a TOTAL for that property; for “lawns up to 800m2” does in no way inform the buyer that if one lawn is 600m2 and another is 300m2 (again, such figures to be unknown until the device has been bought and mapped the areas) ie. neither lawn is 800m2, then the mower will max out at 800m2 combined and leave the other 100m2 to merrily grow?! In short, I am either missing an unobvious method whereby I can overcome this limitation (in which case I duly apologise for my lack of technical nous but I’m not usually behind the door in this respect), or I am indeed correct. In which case I wish to return the item FOC as it is unsuitable for purpose and has been incorrectly advertised. However, that would rely on MAMMOTION Customer Service actually responding to my emails.