Purchased 3 items
Purchased 3 items. 2 items arrived damaged, despite the packaging being robust, so perhaps a shipping issue that their packaging. Asked for the items to be collected and refunded, send pictures and videos of the damage with the items still in their original packaging. This is where it gets fun.. 24 emails later with their 'customer service' and they don't collect items, at my cost they want the items to be returned, despite what their returns policy on their website says. Honestly to anyone reading this, please just don't bother. What a total and utter joke this company is. They genuinely couldn't do anything less to help and I doubt very much I'll ever get a refund for these items. Save yourself the trouble and use a different company! **UPDATE** I was subsequently contacted by VIP support. Refund received and one item returned at my cost.