Worst company ever. I'm disgusted with my experience.
First of all the customer service skills are beyond the worst I have ever experienced. I was cussed at by a rep and then lectured by them afterwards. My mother has cancer which sometimes changes and affects plans last minute. She's coming out to meet my newborn and is not feeling well. I tried to cancel or at least move the reservation to a further date when she felt better to travel and they will not accommodate that at all. This is the worst experience I have ever had. I get the no refund but to not even allow me to change the dates is ridiculous. I'm posting a review wherever I can so that no one uses this booking service and gets the same beyond rude treatment that I have received.