Inflexible.
Although the hotel has a liberal cancellation policy(24 hrs), I booked through Hoteling.com and tried to cancel 8 days before my stay. They said their policy is 9 days and I could get no refund($733.39 for two nights). Tried to at least change the dates and was told no changes could be made. I only saved a few dollars over booking directly with the hotel. I would never use them,(or Trivago, which is the site that took me to hoteling) again.