Worst online booking experience ever!
I booked a popular hotel in Sicily that I'd been eyeing for a while through hoteling.com. Got my email confirmation and voucher, everything looked fine. Then 3 (THREE!) days later, I got a lazy email from Anna, a customer service employee, saying that unfortunately the room wasn't available after all, but they could offer me a similar hotel with a better guest rating instead on the same terms. In the meantime, the original hotel had sold out on all other booking sites and it is now impossible for me to get a room at that hotel. The hotel they offered instead is not nearly as good and much cheaper, so their "offer" of the same terms is a joke. I would say this borders fraud, the only mitigating factor is that they haven't charged me yet. Wrote a dissapointed and dissatisfied email back asking them to call me (as there are no phone numbers on their booking site - wonder why) and come up with a better solution than the proposed, haven't heard anything yet, it's almost been 24 hours. Can NOT reccommend this site!