NOT HD Lace!
If I could give less than 1 star I would. I researched the market and decided to make my first overseas wig purchase. I chose Celie Hair. The item arrived to me in the UK after 2 weeks. On opening I noted that the lace front was NOT true HD Transparent Lace that was advertised and shown on pictures on the Celie Hair website. The HD lace was the incentive for me to use the company yet here I was looking at a lace front in a lighter shade than my skin tone and with a crisp stiff edge (not a soft or serrated edge as per true HD lace). I was disappointed and contacted Celie Hair about it. They said it was their own type of HD Lace and offered me $15 off my next order if I kept the wig. As I said the lace was too pale against my skin tone and it was therefore of no use to me and so I asked for a return. I took photos of the lace laying across my arm and sent it to Celie Hair and they then confirmed I could return it. I was given the return address and was asked to send it back by tracked post. I packaged the wig and returned it by tracked post as requested costing £17.10. I contacted Celie Hair to give them photos of the labelling and of the tracking receipt. I said I expected to receive refund for the postage as well given that they had mis-sold the wig to me. Once the package was signed for and received their end, I asked them to confirm reimbursement timescales and for 5 days they insisted they had not received the return! Even though I had provided proof that the item had been signed for and received by them they still insisted it had not and they asked for me to wait until they informed me that it had been received. After more than 35 email exchanges between us and their obvious attempts to get me to give up on trying to obtain a refund, I then had to advise them that I would take action if I did not receive reimbursement that day. I was then reimbursed the cost of the wig but not for the cost of return postage. Given that they sent a product that did not match the product description (mis-selling) and then instructed I return it by expensive Tracked Post, the cost of postage should also have been refunded to me. In fact, I was not given the full refund for the actual cost of the item that I paid. Noted that Celie Hair do have some very good reviews but I now understand that customers get points towards money off future purchases IF they leave positive reviews for Celie Hair. Quality business transactions depend on good customer service, honesty and integrity. In my opinion Celie Hair have none of these. I will never use them again. I am leaving this honest review to help others decide on their go to supplier. If you’re happy with your product from Celie Hair that’s good for you but if you’re not and you need to return it, good luck with all the hassle, lies and blockages you will face trying to get your justified refund and you won’t get back all that you actually paid for the wig either! Add that to your return postage costs. Not good at all.