Dissatisfaction against TDC courier service provider
As we known, e commerce players are heavily rely on courier service provider because they are the front line who representing on be half of e commerce players. I had purchased several items from TDC. The shipments were either posted to my home(KL) or my hostel(Kampar). I am very disappointed and dissatisfied on one of TDC partner, ABX. Every shipment took more than 2 or 3 days delivered to my hostel doorstep, while another partner Taq'Bin able to make it next day delivery. Just a 30 minutes driving distance from Ipoh to Kampar, but ABX managed to take more than 72 hours to deliver a single shipment. I tried to call their customer service but what I get was a blurred answer. "Alamak, parcel mcm dekat Tapah, u mau sendiri pergi ambil tak?" quoted from the ABX personnel. What does it mean "Macam"? Shouldn't the shipment be located in your facility instead of unclear situation? Why asked me to go pick up myself? Should it be your responsible to ensure the shipment arrived as soon as possible? System information and the real shipment location are different. System said at Kampar but the office worker said at Tapah. Even until today (20/7), I still haven't received my shipment yet which TDC already posted on Monday(18/7). Back to the basic, I understand that it is not TDC problem but to be mention by here logistics service partners are acted on behalf of TDC. Every single mistake that caused by them will devalue TDC image on customer perception. Hence, I sincerely hope that TDC can review their partner service performance. Thanks