Hahaha
Hahaha! The worst and most evasive customer service I ever encountered! Bought a machine in November 2023. It broke in January 2024. Since then I have been battling to get a replacement machine (or a refund). In June I was finally given a return label and I sent it back. And guess what, Tesvor entered into a state of oblivion. And OTTO the German market platform denies any responsibility as they solely acted as a broker. So, best to avoid Tesvor as well as OTTO.