Flight Cancelled, Poor Customer Service, 2 Weeks for refund issued
We were not able to fly due to weather. We arrived on time, actually about 10-15 minutes early for our check in time. We were told that there were some delays due to whether and to have a seat. After waiting for an hour and seeing more and more people arrive but nobody leaving the waiting area, we started talking to other guests and found out that they had a flight time of hours before our own and they were also still waiting. I checked the aviation whether forecast and saw that high winds were expected until midnight. Stood in line again and asked for a refund as we were not going to spend our final night in a Vegas waiting in the waiting area just to be told sorry, we are not able to fly tonight. After finally making it to the front of the line and asking for the refund, I was told it was all taken care of and should see the credit within a few days. It took a full 2 weeks for the credit to show and that meant the credit did not get applied until our next credit card billing cycle. The entire experience was pretty disappointing. Yes I know whether had a play in it, but the company needs to do better with being straight with their customers and get ahead of the curve when it comes to letting us know what is going on. There were no announcements or information provided while we waited and wasted our last night in Vegas. I would give 5 Star a second chance in the future to see if they have improved their communications any. If they have improved I would adjust my 1 Star rating to whatever reflects their current service and ability.