Building manageBuilding manager. Surrey, BC.
I'm a building manager and we've been dealing with OTIS for years. Their service turned from bad to absolutely WORST! Elevator in one of our building constantly breaks down. Mind You the building is only 3 y.o. Techs come, spend 5 minutes resetting it and then it breaks down within a few hours after they leave. I place a service request again and then have to wait for a few days for them to come. Right now elevator is not working (down since last Saturday) and today is Friday. OTIS said they won't be able to send techs till sometime next week! We only have one elevator and older people and people with infants suffer the most not mentioning residents who move in and out with furniture and such but OTIS doesn't care!