Do better on Teams
I've never had an Issue with Shinjuru and always found them to be polite and helpful. I would have gone to 5 stars but lately they've dropped off a little on their responses on Microsoft Teams. They used to answer very promptly, usually not long after their working day started (obviously there's a big time difference for UK customers), but recently their responses just don't come back. If it carries on I'll probably amend this and drop a couple of stars as the Teams communication was one of the good aspects of their customer service.