I miss Citi; UOB customer service is awful!
Was a happy Citi customer for more than 20 years before the move to UOB. Then, everything changed. Poorly designed and implemented online app. Inefficient, unhelpful and poorly trained customer service folk, often with an unpleasant attitude! The time taken for international wire transfers to reach my account is ridiculous. Then, on one occasion, I accidentally wired a credit card payment of 20,000RM instead of 2,000RM and, though I called them withing 30 mins of the transfer, the response was "Cannot help, the funds are already wired to your account!" I will be closing my account as soon as possible.