You should be more transparent & sincere with your customers.
I booked a trip (Flight + Hotel) to London, Heathrow, from 24.12.2016 till 02.01.2017. I feel disappointed that you did not let me know that there will be no Transport (Tube, Bus, Coach) at all in London on Christmas Day. How on earth will I get from Heathrow to the Hotel? I do not wish to incur extra expense. Perhaps you could CHANGE my Flight from 24 to 23 Dec., when there will be Transport. + It would be easier to show prices in MY currency, i.e. MALAYSIAN RINGGIT. + Malaysia has a widely-advertised TRAVEL FAIR (MATTA, Malaysian Tour & Travel Agents)) held twice each year in Kuala Lumpur, with lots of discounts and free gifts. I regret that I already booked with you and could not take advantage of the MATTA offers here in Malaysia.