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stuart collings

United Kingdom

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Wondershare Dr.Fone

Did not work for me with since revised software

Dr.fone claims to be able to move WhatsApp messages from android to Apple and vice-versa. This was not the case in my attempts, and the software could only handle Android to Android or Apple to Apple. I used their V9.9.17 and V9.9.8 but it did not recognise a different OS, software would look for same OS and not recognise the other phone connected. The support asked me to use just released 10.0.5 as they had issues. This did not work either. When screenshots were sent, they said that version 10.0.8 had been released and to repeat the uninstall and instal, and try again. After 6 weeks, their customer support sounds open and genuine, but I felt they just kept kicking me down the line at best, or kept me as an unpaid tester for their software. They wrote, "if you want to transfer your data we can help you, if we can't help you fix your problem, we will also refund you." It took a while, plus this review, but they did refund my purchase costs, so they have a 3* rating for attentive and truthful service. They have told me their software does work, it did not for me, but I so wished their software had worked.

2019-12-10