A year of frustration
Nearly a year ago, in the summer of 2025, we ordered your PVY Z20 Pro Evo model, which we waited months for, and which still doesn’t work due to some mysterious fault that a second engineer is now trying to fix. In the meantime, we’ve tried three things, unfortunately to no avail: 1: Help us fix the bike. This didn’t work. They keep asking for more and more photos of various connectors, which hasn’t led anywhere so far. 2: If that’s impossible, then replace it, and please send us one that works. You ignored this request. 3: We asked for a refund so that we could at least buy a bike that works and that we can use. This request was also ignored. After nearly a year, we are left with a factory-defective, completely inoperable bicycle. We cannot ride it, we cannot fix it, yet we have spent all the money we had set aside for it. We have engaged in a series of lengthy and frustrating exchanges with various "engineers", who have so far been unable to help in any way. AVOID THIS BRAND!