Product DOA
I ordered a power bank which was dead on arrival. It came packed up in a bubble-wrapped envelope. The inner packing of the product was crushed. I contacted the customer support, sent photos and a video showing that it was dead and did not work at all. After that they offered to refund me with worthless "TD points". I refused. Then they offered to refund less than half the money. I refused and asked them to refund the whole amount. Now they agree to refund the whole amount, but they expect me to send the product back to china at my own expense. I guess they need the dead product so they can scam the next customer.