Sobering Experience
I am normally careful what I order from the internet and from whom but I was really fooled this time. I needed replacement ACER batteries for my wife's and my laptops and entered on Google Genuine Acer batteries and power guider came up. To all intents and purposes this appeared to be a genuine British company with premises in this country so having filled in the form to determine the relevant batteries I ordered them and they arrived a couple of days later. My suspicions were aroused when I received the receipt from paypal which stated that the supplier was Chinese Followed instructions and tried to charge them both up but they would not charge fully and the usage time was ridiculously low so over the next 7 days I requested an RMA number by email three times with no response so I raised a dispute with paypal but they did not respond to them either There is NO phone number for the premises detailed on their web site, the online chat is never online, the 100% guaranteed satisfaction is a joke as is the 30 day money back guarantee and because they do not respond to emails there is no possible way to contact them. The day before the deadine set by paypal for them to respond I rec.d an email from them asking for computer and existing battery details, followed by another trying to tell me that I had ordered the wrong batteries when in fact they had sent different batteries to the ones specified on the order Having done a search on the address in the UK listed on their web site unit 6C is under the names of two different companies This has been a very trying experience and I would definitely advise anyone NOT to use this company and I only gave a one star rating as it would not let me give a minus score With the help of paypal I have got a full refund which makes me one of the few lucky ones compared with other reviews that I have read, and with their record they should not be allowed to trade in this country THANK YOU PAYPAL