Scammers.
Absolute scammers like others have said. No matter what information you provide for a postal repair it will always be advised its FOC *subject to inspection*. So if you tell honor you have a broken screen and they reply with FOC you would expect on inspection if it is a broken screen to be repaired FOC. This is not the case as they will then say its not FOC and supply a cost instead. They do this as after you have spent potentially hours backing up and packaging the phone you are more likely to agree to the charge as they have it their possession. However, if they gave you a price before sending you will probably not send it. And they have the audacity to call themselves Honor, absolute disgrace. Repair number SBE Ref 1-31-14-7740158-001