Disappointing Experience with Damaged Packages
I've used this service three times, and unfortunately, two out of the three parcels arrived damaged. Each time, the only response I received was a generic explanation, likely automated, stating that I hadn’t purchased the additional protection. While I understand that optional insurance is available, it’s frustrating that the responsibility is shifted entirely to the customer without a meaningful review of the situation. What concerns me most is that, the packages were always received in perfect condition on their end, yet somehow arrived damaged only after being "opened" or processed. Additionally, the way their "extra protection" works is quite limiting: you can’t choose to insure just one fragile parcel, you must apply it to all items in your shipment. This makes it inflexible and costly, especially if you only have one item that needs extra care. Unfortunately, this most recent experience has left me without confidence in the service, and I won’t be using it again.