Not all bad.
I ordered a large, heavy, expensive garden bench. The website was very impressive. Bad communication re order at the beginning, led me to read trust pilot. Thought I’d made a big mistake but no, order updates came, info re ship docking in port and pending paperwork confirmed. Bench arrived within the time frame they gave me. Happy with the process and product. Quite a wait but it did come a long way! Maybe they’re getting better?!.