No after sales support
I understand why this company has almost a 50/50 split between 5 and 1 star reviews the machine and workouts are great and up until 2 weeks ago I would have given them 5 stars but my machine which is still under warranty went down the software won’t boot up which makes the machine useless. After 10 or more emails up and back with after sales support my machine is still down. I have sent them all the information they have asked for including pictures and its like they don’t even read the email I just get another email with a new question or the same question. I have performed all the task they requested of me such as taking off the back panel and doing a reset but the system remains down. They have no after sales phone support and being overseas if you do get an email response it is in the middle of the night or early morning in the US. It is a shame good product NO support.