Great customer service in-store, but things got a little weird over the phone...
EDIT: Management rocks. Changing my review from 3 to 5 stars. Thanks again guys! I really hope it was just an off day or sometihng. I'd been in the store a couple times and checked things out, but the other day I went in to grab a couple tumblers but I didn't know which brand yet and I knew LVO had the three brands I was interested in purchasing. Customer service in-store was great. Two employees helped me make a final decision as I was torn between Pelican and Hydroflask. I went with two different sized Pelicans and checked out. Left a happy customer. Later on that evening I checked my receipt and turns out I was charged for two 32 oz tumblers instead of a 22 and 32oz. I call the store up and tell them the situation hoping we could resolve over the phone. Thankfully they remembered me and could fix it. The man on the phone set up a return and then charged my card for the proper amount. Great! I've worked retail; I know accidents happen. No big deal. Still a satisfied customer. But then once everything's taken care of and I thank him for resolving the issue, I just get silence over the phone. Eventually he musters an "um... ok bye." No apology or anything. Not even a proper ending to a business-oriented phone call. That really just rubbed me the wrong way. It showed me how this employee viewed situations like this with customers, and is why I started my review by saying "I really hope it was just an off day." I have friends who shop here as well and love the store, so I really think it was. I'll probably be back, but I'll be checking my receipts before I leave to avoid any other problems.