Booked a hotel in the Italian lakes for…
Booked a hotel in the Italian lakes for our summer holiday. Room type booked - poolview. The rooms were actually poolside and I could reach out and touch the people in the pool which meant that my family had no privacy and we would have been forced to keep the curtains closed and remain in the room for the entire stay (not use our balcony - which was less than the width of a lilo!). The room was neither private nor indeed safe - especially as the back entrance to the hotel was open to the public until midnight each day. When asking at reception to move rooms was told hotel fully booked but we could switch to their sister hotel in town - but no onsite swimming pool. Therefore not an option as not the holiday we intended. The support from Booking.com was non existent. Their advertising of the property is incorrect. Having spent 24 hours+ trying to resolve issues I simply want 1 nights compensation but they are completely ignoring my requests and passing the blame on to the property.