Well run company, returns handled professionally
I ordered a pool cover for my above ground pool, as well as a leaf net. I ordered the incorrect size leaf net, but didn't realize that until we took it out of the box and put it over the cover. I folded it back up, put it in the box, hopped on the website and ordered the correct size. But as I was checking out, my computer hiccuped, and I was unsure if the order went through. So I ordered another one just in case. Of course the following morning I received two confirmation emails. The company called me, as they didn't think it was right that I ordered two leaf nets. I explained what happened, and she cancelled out one of the leaf nets. I also explained about the incorrect sized leaf net that I ordered. She said this was not a problem, she gave me an RMA # and I sent the leaf net back to the company. I appreciate that these transactions were taken care of quickly and professionally. I would highly recommend this company to my friends and family.