Terrible
I ordered an item as a Christmas present for my son and when opened on Christmas day, the item was damaged. I contacted Craft Hub and was told a replacement item would be dispatched immediately. I made contact with Craft Hub almost 7 weeks ago and I still haven't received the replacement and now my emails have gone unanswered when I have requested a refund. Update: After leaving this review, I received a reply from Craft Hub. I explained I no longer needed the replacement as it was an unreasonable timeframe to expect that to arrive, considering it was a Christmas present and now 8 weeks since Christmas. Nevertheless, a replacement item arrived 9 weeks after Christmas, after telling Craft Hub I no longer needed a replacement. I asked if I could return the replacement for a refund and was told post the item to "x" address and provide the receipt and tracking number, which I did. I then received a refund for the original purchase but not for the shipping costs to return the replacement item that I no longer needed. The shipping cost came to more than the cost of the original item and I have now been told that it is my responsibility to cover the cost of shipping, which is completely unreasonable considering I am returning an item that arrived in an unreasonable time frame, having been a replacement for a damaged item. I had already stated I did not want a replacement, so it should not be my responsibility to cover the cost to return the item. I have now spent more to return the item than I spent when I originally made my purchase from Craft Hub. So I essentially have a damaged item and no refund, having spent more to return the replacement. What a horrendous experience and retailer to deal with.