Don't know from where to start
Don't know from where to start. Basically, shocked. Part my fault as should have checked my statements. Subscribed to 7 day trial in May 2023 and cancelled same day. Was charged 7£ still. Later that month was charged 29.95£ and haven't noticed as I knew I cancelled. 2 months later checked statement and saw was charged again each month 29.95£ reported as fraud to the Bank and got card cancelled. Somehow they were still able to charge me every month for another 9 months on my new card and wouldn't not cancel. In total I lost now about 365£. Bank is requesting a proof of cancellation of subscription with them...which they never given me. There's no details or transaction history of payments even when you log in to your account. The only way to contact them is via email...and they keep saying I never cancelled a subscription that's why I was getting charged. I never used their services apart from one day and lost this money...not sure I will get money refunded through the Bank as they request for a proof of cancellation which I don't have. The fact that they were able to still charge me after I cancelled my card is outrageous.