Missing package – friendly support, no results
One of five packages has been missing since 29 July, and UPS has been searching for it since 4 August. Support responds fast and politely but doesn't move: days of boilerplate asking for patience, then a replacement confirmed – but only if I first sign a loss declaration that takes another 24 to 48 hours just to be sent to me. The risk of loss in transit sits with the retailer, yet here it turns into paperwork for the customer. Good products, disappointing handling when something goes wrong.