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Nick

United Kingdom

2 Reviews
0 Reads
1 Useful

2 reviews

BeautifulHalo

Appalling!

An update to a previous recent review. We have been round the houses with this company and Mastercard. They sent an item that wasnt as advertised and then expected me to pay the return shipping. I had a pointless email exchange with them which was essentially: "Beautiful Halo should pay the return shipping because you sent me the wrong item", and the reply was "Customer pays, thats hows it works". Shipping would be around £100 probably as was a big light. The conversation went back and forth over and over again (Im not sure what motivated me to carry on actually) and they would not budge. Mastercard have resolved it in my favour but it was a massive pain in the neck DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY!!!

2022-03-15Helpful 1
BeautifulHalo

DO NOT BUY FROM THESE PEOPLE

I broke my cardinal rule of checking Trustpilot before placing an order!! The item is entirely NOT what we ordered and they are not willing to offer more than a 20% refund. Absolute joke!

2022-02-01