**Disappointing Experience with Grab…
**Disappointing Experience with Grab Travel Pass – No 20% Airport Transfer Discount** I signed up for Grab and paid an additional fee to join Grab Travel Pass, expecting to benefit from the advertised discounts. My first use of the service was a Grab ride from Techo International Airport to Phnom Penh city. The Travel Pass was supposed to provide a 20% discount on the airport transfer, but I did not receive the discount, despite following the instructions provided, which I found confusing. I contacted Grab to report the issue and request a refund of the missing discount. Instead of resolving the problem, Grab blamed me for not applying the discount correctly and refused to refund the amount. This has been a very disappointing first experience. I paid extra for a service that I expected to save me money, but when the promised discount was not applied, Grab refused to take responsibility or offer a reasonable resolution. **Based on my experience, I would not recommend Grab Travel Pass.** Before paying for this service, travellers should be aware that receiving the advertised discounts may not be straightforward, and resolving problems with missing discounts may prove difficult. If Grab advertises a discount as a benefit of a paid subscription, customers should be able to use it through clear instructions and receive fair treatment when something goes wrong. I am therefore requesting a refund of the missing 20% discount and asking Grab to review and clarify its Travel Pass instructions so that customers can apply the advertised benefits correctly.