Horrible company to work with if an issue arises.
I purchased springs from this company. It broke six months later and said that I use my garage door too much. LOL! Six months of twice a day equals 360 times. So they have their Springs have a life expectancy of 360 uses. Bill Chaflant and Taylor Millar are who I dealt with. Only want to refer to the policy and that they can't take returns on springs. Not to my better judgment, I purchased another set of springs from them for my installer to it installed. Once he started looking at them he realized that they had sent the wrong ones originally and the new ones were the wrong ones as well. You showed me the difference between the set and the new said that he put in and now my garage door works fine, but not thanks to North Shore. Bill and Taylor and them wanting to standby this policy shows how they are some of the most unprofessional customer service people I've ever dealt with in my life.