Cancellation a joke
*** Update - after speaking with customer service for a few more hours they have decided that they have offered a refund in full. I am thankful that they have gone this but would have been nice if this had been done first time rather than the added stress of back and fore. this is why a middle rating now. *** Contacted the customer service as my puppy had passed away, the auto renewal had taken the payment this day. asked for a refund and received a generic send a video of the dog to prove this product hasn't worked. then a sentence saying, oh you probably cant do that. absolutely appalling.