Diseased and everything died not refunded
All the livestock I purchased seemed ok at first. Within no time not only did everything die, but the rest of my live stock as well. My tank was healthy and doing well until I added from this company. They were shipped when it was extremely hot outside, and this company put that blame on me! They said I should have picked up from UPS and not waited for delivery. In the policy it is only suggested as an option, not something that is critical. I sent them a picture of the diseased item but they would only give me credit not a refund. A lot of time and money went into getting my tank established. Now it is empty. They should have monitored when it was safe to ship. I don't think this is what killed them, rather a disease, but I'm sure it did not help.