Unreliable!
I recently moved here after living most of the last 12 years overseas. The only reason I have disc is the gentlemen I bought this place from had Dish so it seemed an easy fix just to turn it over with the company and keep that service. He had no real complaints but did not use your internet service. During the interaction with your business office it felt very high pressure sales plus they never said anything about drilling holes through the house I had hoped it would be wireless but of course it is not. Plus they never talk about the unreliability of the system when there is the slightest bad weather. The installation sent okay and the techician seemed competent and was pleasant. Two days after the initial installation we had the first light snow of the season and lost both the TV and the Internet. With some assistance from your "Complete Signal Lost" promopt on the failure screen I got it back up and running but this morning after another light snow the TV is out again and it has been for several hours. When the TV works it is okay but for the money you charge your product should be of a higher quality but, sorry to say, it is not. My other issue is with your internet. It is slow and unreliable and I rely on it to conduct business in Southeast Asia. When the internet is out it hampers my ability to conduct business and ultimately is costing me money. So all in all I am not a very satisfied customer at all and would summarize as follows: 1. Business Office is high pressure and borderline dishonest or just reluctant to lay out the ins and outs of the Dish System: 2. Expensive for the poor quality of service. 3. Internet is totally unacceptable, slow (I have gotten into the habit of calling up a web site and doing something else while I wait for the website to come up.