Misleading Ad for Plugin
I purchased a plug in after viewing the companies own video trailer advertisement on the website, only to find there was no video support or any form of instruction on how to use it after I had made the purchase. In the video advertistment, they claimed the plugin was a simple drag and drop method, which showed this with visuals, but it is certainly not that at all and very misleading advertising. Support confirmed there is a certain amount of editing and alignment needed before you can drag and drop for the plugin to work. I have never used this type of plugin so it was very new to me and instructions were paramount. Support also confirmed there is no instruction video or any instructions at all, they wrote a brief explanation in how to use the plugin in their email to me, but it was not good enough, I replied complaining I was unhappy and they stopped replying. I will contact them again to escalate the complaint, again highlighting the misleading advertising and also the poor support. There are many other companies out there that I am sure will appreciate the business. Support and customer service is key to any business, as well as honesty and integrity. I have used Pixels quite a few times in the past, and other companies as well.