The worst customer service on planet earth. Stay away from Antelife. it's a Scam!
On Oct 2nd 2015 I ordered a phone from Antelife because they have EU warehouse and I needed the product fast. After six days I had no shipping information and I send them an email asking about the status of my order. The customer service replied that I have to pay 25 Euros more in order to receive my order. I refused to pay and finally after 5 emails and a PayPal claim they send the phone. After a year the phone had unfortunately a hardware failure and fortunately it was 15 days before the warranty expiration. I contacted the manufacturer and they told me to contact the retailer, Antelife. After one month and more than 10 emails I managed to find the return address in order to send the item back to China. Of course nobody informed me that the item arrived to Antelife and it took more 2 months and many emails and facebook messages to trace it in the service of Antelife. So, three months after the damage they told me that "we can not confirm whether it is artificially damage, so we charge the hardware replace fee 66.14$"! I explained them that this is not compatible even with their own Terms of service and I'm not going to pay for the repair. Now I suppose that it will take 2 more months in order to take my phone back. Stay away from this company. If you have any problem you will regret the time you placed order to them. They are absolutely not organized and not professional. In the past I had a similar problem with another Chinese eshop and they solved it professionaly in 20 days. Stay away from Antelife!!! ---- Update 10 Jan 2016 ---- - The customer support ask me to pay for the repair of an item that is covered by warranty. Which is the purpose of the warranty when they are not consistent with their obligations? - Me: "Please let me know the shipping cost to return the phone to my address and how to pay that cost to you". - Antelife Customer support: "In that case, we will send you back the phone, pls pay for the shipping fee". - Me: "How? In my previous email I have asked you the amount and the way to pay". - Antelife Customer support: Thank you for your message. 1. Paypal, The paypal account: aukey.ebussiness**gmail.com 2. Bank Transfer (just for very big amount) - Me: How much. Please send me the amount. ---- Update 17 Jan 2016 The Antelife's worst customer support on earth continue sending one reply every day without solving any problem or proceeding to any action. Just waste of time. ---- - Antelife Customer support: The shipping fee is 15$. - Antelife Customer support: Attached is the payment proof of your phone from ELEPHONE OFFICE. We hope you can understand us, maybe we can make a discount for you. (The attachment is a document in Chinese) - Me: I sent you the shipping cost through PayPal (Unique Transaction ID # 9CY92178XK44*****). Please let me know about the Tracking Number when you send the phone. - Antelife Customer support: In fact I recommend you a second hand phone. - Me: Not acceptable. The phone was in warranty and you refused to repair it. That is clear. Please send the phone back to my address immediately. - Antelife Customer support: Because you refused to pay for the money, we can not repair it for you. Okay we agree you return the phone, pls send shipping fee. - Me: I have already sent you the shipping fee and I informed you two days ago. Unique Transaction ID # 9CY92178XK44***** 7/10/2017 03:15 PDT - Antelife Customer support: I am sorry that we didn't find your money, could you pls send me your payment screen shot? - Me: Please find attached the screenshot. Of course I have already sent you the transaction ID in my previous email and I don't understand why you don't find it. Please no more excuses. Just send the phone back. - Antelife Customer support: Pls confirm the information in English term(just fill in and copy for me): Country: Province: City: Address: Phone Number: Zip Code: Name: order #800104233 .