Heartless and Unprofessional.
Heartless and Unprofessional. If I could give zero stars, I would. After my mother tragically passed away during the process of selling her bungalow, we had no choice but to withdraw from the sale due to the emotional and logistical upheaval. Instead of showing any compassion or understanding, this estate agent refused to return our deposit, adding insult to an already devastating situation after previously being told by Kirsty that in extreme circumstances these had been refunded - I feel this is as extreme as it gets? Before this, there had been issues of potential buyers turning up without viewings, and also when we had accepted an offer also the buyer turning up a handful of times within 1 week to see why it was taking so long.. Their lack of empathy and outright refusal to accommodate the circumstances was appalling. The entire experience with this company was nothing short of a nightmare and has definitely felt more towards the sales than the “small run” company they make out to be. Even having contact with owners, who just passed it on to Kirsty herself. Avoid this agency at all costs. They are heartless, unprofessional, and clearly prioritise profit over people to which I am now seeking legal advice. A deeply upsetting experience that I would not wish on anyone.