RATING MY EXPERIENCE WITH CHAT WITH EXPERT "AND" TRACKING PROCESS
I have yet to receive my first delivery, which is upcoming 6-29-24, so I cannot comment on that delivery or the food, but attempting to track my order's delivery included my knowing my ACCOUNT #, which I tried to find in the obvious place: under ACCOUNT. To my surprise it's NOT THERE. I used Chat and he gave me my ACCOUNT # and said I could find it under MYDASHBOARD instead. I DID let him know how strange that the ACCOUNT # is NOT under ACCOUNT. He said he would pass on my concern. However once I had my ACCOUNT # & followed thru w/process, I only got put to another CHAT, which was unable to find a representative available to chat w/me, so sent me to EMAIL instead, after which I did send the email just asking for an tracking update. Then I received an email back...giving me the very same info. I already used to get my tracking update, which is sending me right back to the beginning where I started to try to get the update. Merry-go-round. I am rating this 4 stars for the information Matthew gave me, but if I were to rate the Tracking process, I would give it a 2 star, am afraid.