Worst customer service ever
Worst customer service ever. They claim on their website that the compatable capsules are ok with nespresso machines. They also note exclusions. Under exclusions they do not exclude Nespresso Essenza machine (what I have). Capsules arrived with half of the packages open (they are glued with a low quality glue). Upon trying the capsules, they proved that they are not compatable. Leaking water into the container and overflowing in the machine. I called to complain, the agent was unhelpful. He asked me to send everything back at my expense for them to decide if they might or might not refund me. He also asked for photos of everything and a detailed email with my complaints. He kept interrupting and answering in a condescending way. He would not let me finish my sentence. Eventually he hung up.