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stephen thomas

United Kingdom

2 Reviews
2 Reads
3 Useful

2 reviews

Ulefone

Don't waste your money

Don't waste your money my latest phone is buggy needs to be restarted several times a day junklefone. My previous ulefone the battery failed I purchased a 3rd assuming an honest company would deal with it under warranty unfortunately the warranty is a joke!!! My first ulefone was excellent unfortunately poor products poorcustomer service Note ulefones response to this issue isn't the first response. An offer to deal with the issue was offered with a caveat to pay for the return UK to China with further caveats of what was excluded. I wrote the phone off with the damaged battery the ulefone that is buggy is still buggy and needs to be restarted several times a day. In the ulefone reply no reference to how to communicate with them was left as before so when I last reached out which was the second time it was a waste of time. So I gave in then!!

2025-01-15Helpful 1
Ulefone

Poor communication and lack of interest

Poor communication and lack of interest when a handset develops a fault.. I have bought 3 ulefones phones over the years an 11 19 and 23 the lack of updates are an issue but they are rugged so overall I was happy until My last experience when a ulefone 19 stopped working whilst on charge I found out there's little to no communication with the manufacture under warranty Reply from ulefone 🙈 Dear Customer, We are very sorry, dear user. Due to too many emails to be processed, the reply is a little slow. Thank you for your understanding. Sorry for the inconvenience.Have you contacted the store seller for warranty?Your phone may have a hardware issue and need repair.Since we have different after-sales teams in different departments and your phone was purchased from a dealer, if you need warranty service, you need to contact the store seller. They will get back to you and handle it for you. Thanks for contacting us. service@ulefone So there it is fact!!! Ulefone are useless!!! The seller is on eBay no protection after 30 days and the seller won't respond (LS TECHS)

2024-09-03Helpful 2