Valentines Ruined
I order a WHITE 6-ft gorilla w/ tiedye shirt and rainbow ribbon w/ personalized message. It arrived on time and everything was fine except the gorilla! It was PINK! As a Valentines gift, I'm sure they get a lot of "pink" animals ordered but this is NOT what I paid $200 for! Not only does my fiancé despise pink, we both associate the color w/ the painful losses of loved ones to breast cancer. It was a horrible experience on a day dedicated to the proclamation of our love for one another. It left us incredibly disappointed and reopened wounds from our pasts. When I did attempt to contact customer service, I sat on hold before Mike answered and told me "their system" was "down" at the moment and he will "get back to me." I'm not sure what the protocol is for vetting companies prior to advertising them on a radio station, but apparently there's not much to it. This company reeks of incompetency. I sure hope (if they ever do "get back to me") they do not attempt to send me what I actually paid for. The moment has passed and this Valentines Day will be remembered by bitter memories rather than the sweet ones it was intended to be. I would expect a full refund but this company probably runs out of somebody's garage and I just paid their electric bill.