Caution!!! Dissolved company!!! Faulty Product, Poor Support, and No Refund After Over a Month
I received a faulty pair of earbuds. The right earbud would not charge due to a clear manufacturing defect (a misaligned charging contact). I contacted support and was told to return the product at my own cost, with a replacement offered. I returned the item on 9 May 2025. It is now 17 June 2025, and I’ve received neither a replacement nor any meaningful update. After weeks of silence and delays, I exercised my right under the Consumer Rights Act 2015 and requested a full refund on 10 June 2025. Despite repeated follow-ups, I have not received a single response since then. Extremely disappointing customer service with no accountability, no urgency, and no resolution. I would not recommend to buy items from this company based on my experience. Mifo was dissolved via compulsory strike‑off on 1 April 2025 so are no longer a legal trader.