Germany
It was a delivery related to a warranty claim. The problem was discussed in detail based on my description. I was offered a replacement of the affected component, which I found satisfactory. The replacement delivery was quick and straightforward.
I am very satisfied with the service and the product. I ordered a 350W rear motor for a 26-inch full suspension bike with a 10AH solid battery, throttle, brake disc, and 10-speed cassette. The ordering process, component selection, and information on installation, including the expected delivery time, were perfect. The delivery time of 8 days was exceptionally fast (some parts came from China). The packaging was clever and offered sufficient protection, the product arrived undamaged. Installation was very easy. All the necessary tools were included, as well as various washers for the cassette.